Refund Policy
Our Commitment to You
At TheStoryGPT.com, we are committed to providing you with an exceptional experience. We understand that sometimes a purchase may not meet your expectations despite our best efforts. To address such situations, we have outlined our refund policy below.
Free Signup Credits and One-Time Payments
We offer 10 free trial signup credits to allow you to explore and evaluate our services before committing to a purchase. This trial is designed to ensure that our services align with your needs and expectations.
Please note that for one-time payments made after the free trial period, we do not offer refunds. We encourage you to utilize the free trial to fully assess our services to make an informed decision before purchasing.
Future Subscription-Based System
While we currently operate on a one-time payment basis, we are actively exploring the implementation of a subscription-based system. Once this system is introduced, we will update our refund policy accordingly to include provisions for refund requests related to unwanted subscription charges or updates.
Rest assured, when subscription options become available, we will clearly outline the terms and conditions governing refunds for subscription-related issues.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Technical issues that prevent you from effectively using our services, provided these issues cannot be resolved within a reasonable timeframe.
- Accidental purchases where you did not intend to complete the transaction.
All refund requests must be submitted within 30 days of the purchase date. Requests submitted after this period may not be considered.
Process for Requesting a Refund
To request a refund, please email us at contact@thestorygpt.com with your order details and the reason for your refund request. Our dedicated team will carefully review your request and respond promptly to assist you.
Once approved, refunds will be processed to your original method of payment. Please allow a certain number of business days for the refund to reflect in your account, depending on your financial institution's policies.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at contact@thestorygpt.com. Our customer service team is here to assist you and ensure your satisfaction with our services.